Privacy Policy

This Privacy Policy governs the collection, use, processing, and protection of personal information provided by users of our online gaming platform. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this policy. We are committed to maintaining the highest standards of data protection and privacy in accordance with applicable Indian laws and international best practices. Last updated: January 28, 2026.

Information We Collect

We collect various types of information to provide and improve our gaming services while ensuring compliance with regulatory requirements and maintaining platform security. The information we gather falls into several categories, each serving specific purposes related to your gaming experience and account management.

Personal identification information includes your full name, date of birth, gender, residential address, email address, and mobile phone number. This data is essential for account creation, identity verification, and compliance with Know Your Customer (KYC) requirements mandated by Indian gaming regulations. We also collect government-issued identification documents such as Aadhaar cards, PAN cards, driving licenses, or passports during the verification process.

Financial information encompasses banking details, payment method information, transaction history, deposit and withdrawal records, and payment processor data. This information enables us to process your financial transactions securely and maintain accurate records for regulatory compliance and dispute resolution purposes.

  • Device information including IP addresses, browser types, operating systems, and mobile device identifiers
  • Gaming activity data such as games played, betting patterns, session duration, and gameplay statistics
  • Communication records including customer support interactions, chat messages, and correspondence
  • Location data when you access our services through mobile devices or web browsers
  • Cookies and tracking technologies that enhance your user experience and platform functionality

Purpose of Data Processing

We process your personal information for legitimate business purposes that directly relate to providing secure, reliable, and compliant gaming services. Our data processing activities are designed to enhance your gaming experience while maintaining the integrity of our platform and adhering to regulatory obligations.

Account management purposes include creating and maintaining user profiles, processing registrations, managing account settings, and facilitating secure login procedures. We use your information to verify your identity, prevent fraudulent activities, and ensure that only authorised individuals access your gaming account.

Gaming operations require us to process your data for facilitating gameplay, managing betting activities, calculating winnings and losses, processing bonuses and promotions, and maintaining fair gaming standards. This processing ensures that all gaming activities are conducted transparently and in accordance with established rules and regulations.

Financial transaction processing involves handling deposits, withdrawals, payment verifications, and maintaining transaction records. We process this information to ensure secure financial operations, prevent money laundering, and comply with financial regulations applicable to online gaming platforms in India.

  • Regulatory compliance including KYC verification, anti-money laundering checks, and reporting requirements
  • Customer support services such as responding to inquiries, resolving disputes, and providing technical assistance
  • Marketing communications including promotional offers, game updates, and platform announcements
  • Platform security measures to detect and prevent fraud, unauthorised access, and malicious activities
  • Analytics and improvement of services through usage pattern analysis and performance optimisation

Data Sharing and Disclosure

We maintain strict controls over the sharing and disclosure of your personal information, ensuring that any data transfers are conducted in accordance with applicable privacy laws and serve legitimate business or legal purposes. Your information is never sold to third parties for commercial gain, and we implement comprehensive safeguards when sharing data with authorised entities.

Service providers and business partners may receive limited access to your information when necessary to deliver essential services such as payment processing, technical support, marketing services, and platform maintenance. These entities are bound by strict confidentiality agreements and are prohibited from using your information for purposes beyond those specified in our service agreements.

Regulatory authorities and government agencies may receive your information when required by Indian law, court orders, legal proceedings, or regulatory investigations. We comply with all lawful requests for information while ensuring that such disclosures are limited to what is legally required and necessary for the stated purpose.

  • Financial institutions and payment processors for transaction verification and processing
  • Identity verification services for KYC compliance and fraud prevention
  • Legal advisors and auditors for compliance monitoring and legal representation
  • Technology providers for platform maintenance, security services, and technical support
  • Marketing partners for promotional activities, subject to your consent and opt-out preferences

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security framework combines technical, administrative, and physical safeguards designed to maintain the confidentiality, integrity, and availability of your data throughout its lifecycle on our platform.

Technical security measures include advanced encryption protocols for data transmission and storage, secure socket layer (SSL) technology for web communications, multi-factor authentication systems, and regular security monitoring and intrusion detection systems. We employ industry-standard encryption algorithms to protect sensitive information both in transit and at rest.

Administrative controls encompass employee training programmes on data protection, access control policies that limit data access to authorised personnel only, regular security audits and assessments, and incident response procedures for addressing potential security breaches. Our staff members are bound by confidentiality agreements and undergo background checks before gaining access to user data.

  • Firewall protection and network segmentation to prevent unauthorised network access
  • Regular software updates and security patches to address known vulnerabilities
  • Data backup and recovery systems to ensure business continuity and data preservation
  • Physical security measures for data centres and server facilities
  • Third-party security assessments and penetration testing to identify and address security gaps

Your Privacy Rights

You possess several fundamental rights regarding your personal information, and we are committed to facilitating the exercise of these rights in accordance with applicable Indian privacy laws and international standards. We provide accessible mechanisms for you to control how your information is collected, used, and maintained on our platform.

The right to access allows you to request information about what personal data we hold about you, how it is being used, and with whom it has been shared. You can obtain copies of your personal information and understand the processing activities that affect your data. We will respond to access requests within the timeframes specified by applicable law.

Correction and updating rights enable you to modify inaccurate or incomplete personal information in your account. You can update your contact details, preferences, and other profile information through your account settings or by contacting our customer support team. We will verify your identity before processing correction requests to maintain data integrity.

  • Right to data portability allowing you to receive your personal data in a structured, commonly used format
  • Right to restrict processing under certain circumstances where you question the accuracy or necessity of data processing
  • Right to object to processing for direct marketing purposes and certain other processing activities
  • Right to deletion of your personal data when it is no longer necessary for the purposes for which it was collected
  • Right to withdraw consent for processing activities that are based on your consent

Data Retention Policies

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods are based on the nature of the information, applicable legal requirements, and legitimate business needs.

Account information and gaming records are typically retained for the duration of your active account relationship plus additional periods required by Indian gaming regulations and financial reporting requirements. This includes transaction histories, identity verification documents, and communication records that may be necessary for regulatory compliance or dispute resolution.

Inactive accounts may be subject to different retention schedules, with some information being archived or anonymised after extended periods of inactivity. We will notify you before implementing any significant changes to data retention that may affect your personal information or account status.

  • Financial transaction records retained for seven years in accordance with Indian financial regulations
  • Identity verification documents maintained for the duration required by KYC compliance standards
  • Marketing communication preferences retained until you withdraw consent or close your account
  • Security logs and fraud prevention data retained for appropriate periods based on risk assessments
  • Customer support records maintained for reasonable periods to ensure service quality and dispute resolution

Contact Information and Updates

We encourage you to contact us with any questions, concerns, or requests regarding this Privacy Policy or our data processing practices. Our dedicated privacy team is available to assist you with privacy-related inquiries and to help you exercise your rights under applicable data protection laws.

This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or privacy practices. We will notify you of any material changes through prominent notices on our platform, email communications, or other appropriate means. Your continued use of our services after such notifications constitutes acceptance of the updated policy.

For privacy-related inquiries, data subject requests, or concerns about our data processing practices, please contact our privacy team through the customer support channels provided on our platform. We are committed to responding to your inquiries promptly and addressing any privacy concerns you may have regarding your personal information.